BMJB SHOP

Refund and Cancellation Policy

This policy governs the return, refund, and cancellation process for products purchased through our platform in compliance with Indian laws, including the Consumer Protection (E-Commerce) Rules, 2021.

Cancellation Policy:

• You may cancel your order at any time before it is shipped. Once the order has been dispatched, cancellation is not possible.
• If the order is cancelled before shipment, a full refund will be initiated immediately.

Return & Exchange Policy:

• We accept returns and exchanges within 15 days of delivery for items that are unused, unwashed, and in their original packaging with all tags attached.
• Non-Returnable Items: For hygiene and safety reasons, certain items like innerwear, earrings, and personalised products are final sale and cannot be returned unless they arrive damaged or defective.
• To initiate a return, please contact our customer support with your order details. For returns due to our error (wrong/defective item), we will provide a prepaid return label.

Refund Policy:

• Approved refunds for cancellations, returns, or verified duplicate payments will be processed within 3-5 working days of approval and credited to your original payment method.
• Duplicate/Double Payment: If you are inadvertently charged twice for the same order, please notify us immediately. We will investigate and refund the duplicate charge within 3-5 working days upon verification.
• Original shipping charges are non-refundable. For returns due to our error, a full refund, including shipping costs, will be issued.

Customer Support:
For any queries regarding cancellations, returns, or refunds, please contact our customer service team at [See the contact details]. We are committed to resolving your concerns promptly.